For this reason, it is important for us you to understand perfectly what we are doing with the personal data we have required to you.
We will be therefore transparent and you will have the control of your data, with a plain language and clear options so you can decide what we are doing with your personal information.
If you have any question after having read this information, please contact us to get it solved.
Thanks a lot for your collaboration.
Who we are?
Why are we using your personal data for?
As a general rule, your personal data will be used for our relationship in order to provide you with our services. Likewise, they can be also used for other activities such as sending advertising or promoting our activities.
Why do we need to use your data?
Your personal data are necessary for our relationship in order to provide you with our services. We will be displaying some boxes which will allow you to decide in a clear and easy how we will use your personal information.
Who is going to know the information we have about you?
As a general rule, only duly authorized members within our organization will know about the information required from you.
Likewise, those entities which may need from your data to provide them with our services will have access to that information. For example, our bank will know your personal data if the payment of our services is made via bank transfer or credit card.
In the same way, we may be obliged to share your personal information with those public or private entities in compliance with the current regulations. For instance, the Spanish Tax Law obliges our company to provide the Spanish Tax Agency with specific information about the economic transactions exceeding a certain amount of money.
In the event we need to share your personal information to other entities apart from the above mentioned, you will be requested an authorization through clear options so you can decide about them.
How are we protecting your data?
We shall protect your data with the efficient safety measures according to the risk of handling your information.
For this purpose, our entity has approved a Data Protection Policy. Controls and audits are carried out every year to verify your personal data are safe all the time.
Will we send your data to other countries?
In the world, there are some insecure countries for your data while others are not. For instance, the European Union is a safe environment for your data. We are not sending personal information to countries whose security is not covered.
In the event we need to share your personal information to other countries not as safe as Spain, you will be requested a prior authorization. At the same time, we will be applying efficient security reasons to reduce risks of sending personal information to other country.
How long are we keeping your data?
We will keep your data during our relationship and as long as the current regulations requires us to do it. Once the legal terms expire, we will delete your information in a safe and respectful way towards the environment.
Which are your rights on data protection?
You can contact us any time to know which kind of data we have from you, correct them if they are wrong or remove it in case our relationship ends, if this were legally possible.
You have also the right to request the transfer of your information to other company. This right is name ‘portability’ and can be useful in specific situations.
In the event you want request any of these rights, you must submit a written request to our company together with a copy of your ID card so we can identify you.
In our company, we count on specific forms to request these rights and we will provide you with help to fill them.
If you want further information about your protection data rights, you can visit the Spanish Data Protection Agency (www.agpd.es).
Can you remove your authorization if you change your opinion on a later point?
Yes, you can remove your consent regarding the use of your data protection at any time. For instance, if you were interested in receiving advertising from our company’s services or products but you want no longer receive it, you can communicate it to us by filling the form available in our offices.
In the event you consider your rights have been neglected: where could you submit a complaint?
In the event you consider your rights have been neglected, you can submit a complaint to the Spanish Data Protection Agency - AEPD (www.agpd.es) through any of the following means:
Submitting a complaint in the Spanish Data Protection Agency is free and it is not necessary any legal assistance.
Are we creating a profile of you?
Our policy does not include creating profiles from our users. However, there could be situations we may need to create any profile from you to provide you with our services or for commercial purposes. For example, we may need to create a profile on from your purchase history to offer you products suitable for your needs or preferences.
In the event we would need to create any profile, we will be applying efficient security reasons to protect your information from unauthorized persons who could use it for their own benefit.
Are we using your information for other purposes?
Our policy does not include using your data for other purposes than previously explained. In the event we would need your data for different activities, you will be always requested your consent through clear options.