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When you buy a KlipDraw license, support and updates are included. This means our Support Team is available to help you in case you have any question or you need an issue to be solved. Updates are regularly released adding new features or fixing issues.
Whenever you contact us, please provide our staff with the following data: program used (Basic or Animate) and your licence code. This will help to reduce the time it takes to assist you.
The Knowledge Base has been created to solve the most common issues. Maybe you can find a solution to your answer there so check it before contacting and you will save time!
If you want to contact our team, click the button below. We will answer as soon as possible for us but no longer than 48 hours. It is most probable that you get to us quickly during head office hours (Monday to Friday from 9AM to 8PM +00:00 UTC). Out of hours or at the weekend, we will do our best to answer you as early as possible.
If you are not sure if your computer meets the minimum requirements to run the software, visit the corresponding node within this Support section.
Minimum requirements
Recommended requirements
Windows 7 / 8 / 10
Windows 10
4 Gb
8 Gb
Intel© Core i3 or similar
Intel© Core i5 or higher
At least 300MB
2 Gb (Hard Disk SSD recommended)
KlipDraw Basic is a perfect option for entry-level analysts or coaches getting started in the field of sport video analysis.
One step beyond in the field of sport video analysis with KlipDraw Animate.
Yes, anyone can test the software for free over a 30 day period. The period will begin at the moment of the installation of the software.
No, KlipDraw can be used to edit videos from any kind of activity: sport events, education, medicine, security…
KlipDraw software has been designed for the Windows operating system. For this reason, if you want to run KlipDraw on your Apple computer (with Mac OS X), you must first install Windows and then our video analysis software onto that machine. We recommend you install Windows 8, Windows 8.1 or Windows 10.
You have two options:
Boot Camp: Easy way to install Windows is by using Boot Camp. Boot Camp is installed by default on the Mac if you have version 10.5 (Leopard), 10.6 (Snow Leopard) or higher.
Using the Boot Camp tool, you must install the operating system and any available service packs (the best option is Windows 7, 8 or 10). Once you have this all installed, you can run KlipDraw.
Find more information about Boot Camp in the following link Boot Camp
Emulation software: Another way to install Windows on an Apple computer is by trying one of the following tools, known as “emulation software”: Parallels, VMWare, Virtual Box.
No, KlipDraw will only work on Windows 8 Pro or Windows 10 Pro tablets, for example Microsoft® Surface Pro.
A KlipDraw license is only valid for a single computer, so if you want to use in 2 computers you will need 2 different licenses.
KlipDraw can work with the most common video files (.avi; .mov; .mpeg; .mpg; .mod; .mts; .m2ts; .mp4; .m4v; .ts; .m2t)
Yes, KlipDraw can work with videos from all the software above and many more.
Yes, all KlipDraw tools are integrated in the Nacsport video analysis software. You will find more information on the following link.
You can get 2 different files:
1.- A video with the original video’s resolution and .mp4 format. This file can be played in any device (iPad/iPhone, Android devices, computers…)
2.- A .jpg file with the drawings you have made.
No, in case this happens you will need to get a new license for a 6 month or 1 year period.
No, KlipDraw licenses will have a 6 month or 1 year duration and you will make just a single payment. After that period, you will need to get a new license in order to keep working.
No, you can’t. With KlipDraw Animate you can make animated drawings over a static frame. Click this video for more information.
No, you can’t. With KlipDraw Animate you can make animated drawings over a static frame. Click this video for more information.
Yes, you can upgrade your Nacsport Basic to KlipDraw Animate in any moment, by just paying the difference between both prices. When you upgrade the license, the expiry date of the new license will be the same as the existing licence that was upgraded.
The upgrade from KlipDraw Basic to KlipDraw Animate must be made in the same computer where the KlipDraw Basic had been installed. Once the upgrade is made, KlipDraw Basic is disabled.
If you don’t find the answer to your question fill in the attached form to contact our Support Team. We will come back to you as soon as possible.
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